Return & Refund Policy

At HustleBazar, we want every merchant and customer to have a positive experience. This policy outlines how returns and refunds are handled for both the HustleBazar platform (subscriptions) and for products purchased from individual HustleBazar-powered stores.

1. Platform Subscriptions (For Merchants)

Free Plan & Trial

The Free plan is free forever and requires no credit card. New merchants who choose the Pro plan during signup receive a 7-day free trial; if the trial ends without a successful payment, your store enters a 2-day grace period and then reverts to the Free plan.

Subscription Cancellation & Downgrades

• You may cancel or downgrade your Pro subscription at any time from your billing settings.
• A scheduled downgrade takes effect at the end of the current billing period — you keep Pro features until then, and you can reverse the downgrade any time before it applies.
• An immediate "Downgrade now" from Pro to Free cancels your Pro subscription right away and issues a pro-rated refund for the unused portion of your current period to the card on file (5–10 business days to appear on your statement).
• After downgrade, your store moves to the Free plan and any Pro-only feature surfaces (custom domain, etc.) are automatically detached.

Store Deletion

If you delete your store, your subscription is cancelled immediately and no further charges will occur. Your data is preserved for 30 days in case you wish to reactivate, after which it is permanently deleted.

2. Products Purchased from Stores (For Customers)

Each HustleBazar-powered store is independently owned and operated. Return and refund policies are set by individual merchants and may vary from store to store. However, we recommend the following guidelines for merchants:

Recommended Return Policy

• Customers may request a return within 7 days of receiving their order.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (order confirmation email or order number) is required.
• Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

Non-Returnable Items

The following items are generally not eligible for return:

• Perishable goods (food, flowers, etc.)
• Personal hygiene products
• Custom or personalized items
• Digital products and downloads
• Gift cards
• Items marked as "final sale" or "non-returnable"

Refund Processing

• Once a return is approved by the merchant, refunds are processed within 7-10 business days.
• Refunds are issued to the original payment method used during checkout.
• For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit, at the merchant's discretion.
• Shipping fees are generally non-refundable unless the return is due to a merchant error.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact the store immediately with photos and your order number. The merchant should offer a replacement or full refund at no additional cost to you.

3. Dispute Resolution

If you are unable to resolve a return or refund issue directly with the merchant, you may contact HustleBazar support at support@hustlebazar.com. We will review the case and mediate between the customer and merchant to reach a fair resolution.

Please note that HustleBazar is a platform provider and does not directly sell products. Our ability to enforce refunds is limited to facilitating communication between parties.

4. Chargebacks

If a customer initiates a chargeback through their bank or payment provider, the merchant is responsible for providing evidence of delivery and responding to the dispute. HustleBazar may suspend a merchant's store if excessive chargebacks indicate fraudulent activity.

5. Contact Us

For questions about returns or refunds, please contact:

• For store purchases: contact the store directly via their storefront.
• For platform subscriptions: email support@hustlebazar.com